我們在外貿出口貿易中，經常因為這樣或那樣的問題，遭到客戶的抱怨。做出口貿易的外貿業務員經常會遇到這8種問題，你能理解透并處理這8種客戶的描述嗎？

遇到這些棘手的問題，你該如何圓滿地不讓客戶感到失望的解決問題，是一個外貿業務員應有的手段。

下面這些都是我們經常遇到的類似問題，你想一想該如何處理，已備以后遇到時應付。

1.We have received the 100 pieces of Cotton Prints under our Order No.873. On examination, we find that 10 peices do not correspond with the original sample, the shade being much lighter.

我們收到了我們873訂單號項下的100件印花棉布。 在檢查中，我們發現10件與原始樣品不一致，顏色太淡。

2.We regret to learn from your letter of September 15 that 3 cases out of the 10 shipped against your Order No.100 arrived in a badly damaged condition, As the goods were packed with the greatest care we can only presume that the cases have been roughly handled.

我們很遺憾地從你9月15日的信中得知，對你的100號訂單到貨中10件貨物中有3件貨物發生嚴重損壞的情況。

因為貨物包裝得非常謹慎，我們認為箱子被野蠻操作了。

3.Your complaint about the delay in shipment has been noted and we are really every sorry that we have not been able to ship your order on time because of the late arrival of some of the raw materials.

你抱怨延遲交貨的事我們已經注意到了，我們真的非常抱歉，我們還不能按時裝運你的訂單，是因為一些原材料的延遲到來。

4.The 100 sets of Electric Typewriters under our Order 469 arrived today but on unpacking the container we found the goods were short by 5 sets, As we are in urgent demand for these goods please immediately send us the short delivered goods.

我們469號訂單項下的100臺電子打字機今天到達了，但在開箱時，我們發現貨物少了5套。

由于我們迫切需要這些貨物，請立即發送給我們短缺的貨物。

5.We have received the 100 sets of  Cellphone covered by our Order No.963 but find the shipment is not up to your usual standard. The Cellphones seen to be too roughly made, in addition to the uneven colours on the cabinets.

我們收到963號訂單項下的100部手機，但發現裝運的貨物質量沒有到達你們的通常標準。 除了機殼上的不均勻顏色，手機制作也太粗糙。

6.We have received your goods against our Order 792 of the 22nd September, Upon opening the case we found it contained completely different articles, and we presume that a mistake was made and the contents of the case were for another order.

我們收到我們與九月22日訂單號792項下的貨物，在打開包裝箱時，我們發現裝的完全不同的貨物。

我們認為是一個錯誤，箱子內的貨物一定是另一個訂單的。

7.We thank you for sending us the sample of inferior goods for examination and we have passed it onto the manufacturers for inspection, Evidently, through an oversight some of the wrong goods were despatched to you.

我們感謝您將我們的劣質產品樣品寄送給我們進行檢驗，我們已將其轉交給制造商進行檢驗，顯然，因為疏漏，一些錯誤的貨物被發送給您。

8.We regret to learn of the short delivery of three cases of the shipment against your order No.642 and have contacted our forwarding agents here who inform us that your three cases were unloaded in error at Hong Kong and are now waiting for transhipment to your port. We apologize for the inconvenience caused to you in this instance.

我們很遺憾地了解到，你的第642號訂單項下的交貨，少了三件貨物的貨情況。

我們已經聯系我們的貨運代理，他們通知我們您的三件貨物在香港被錯誤地卸載，現在正在等待轉運到你的港口 。

對于在此情況下給您帶來的不便，我們深表歉意