小知識
證 badge
護照 passport
注冊，報到 register
采購代表 purchasing agent
邀請函 invitation
身份證 ID card
駕照 driving license
辦證 make the badge
補辦證 re-apply a new IC card（re-application）
個人有效證件 personal document
電子請帖 E-invitation
重要通知單 Important Notice
名片 Business card / name card
行李寄放處 Luggage office
穿梭巴士 Shuttle bus
柜臺 Counter
一、見面問好
Good morning/afternoon/evening./May I help you? /Anything I can do for you?
How do you do? /How are you? /Nice to meet you.
It’s a great honor to meet you./I have been looking forward to meeting you. u.
Welcome to China.
We really wish you'll have a pleasant stay here.
I hope you’ll have a pleasant stay here. Is this your fist visit to China?
Do you have much trouble with jet lag?
二、展會寒暄用語
1. Let me introduce you to Mr. Li, general manager of our company.
讓我介紹你認識，這是我們的總經理，李先生。
2. It’s an honor to meet.
很榮幸認識你。
3. Nice to meet you . I’ve heard a lot about you.
很高興認識你，久仰大名。
4. How do I pronounce your name?
你的名字怎么讀？
5. How do I address you?
如何稱呼您？
6. It’s going to be the pride of our company.
這將是本公司的榮幸。
7. What line of business are you in?
你做那一行？
8. Keep in touch.
保持聯系。
9. Thank you for coming.
謝謝你的光臨。
10. Don’t mention it.
別客氣
11. Excuse me for interrupting you.
請原諒我打擾你。
12. I’m sorry to disturb you.
不起打擾你一下。
13. Excuse me a moment.
對不起，失陪一下。
14. Excuse me. I’ll be right back.
對不起，我馬上回來
三、展會常用談判用語
What about the price?
對價格有何看法？
What do you think of the payment terms
對支付條件有何看法？
How do you feel like the quality of our products?
你覺得我們產品的質量怎么樣？
What about having a look at sample first?
先看一看產品吧？
What about placing a trial order?
何不先試訂貨？
The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested in?
我們的產品質量與其他生產商一樣的好，而我們的價格卻不象他們的那樣高。哎，你對哪個產品感興趣？
You can rest assured.
你可以放心。
We are always improving our design and patterns to confirm to the world market.
我們一直在提高我們產品的設計水平，以滿足世界市場的要求。
This new product is to the taste of European market.
這種新產品歐洲很受歡迎。
I think it will also find a good market in your market.
我認為它會在你國市場上暢銷。
Fine quality as well as low price will help push the sales of your products.
優良的質量和較低的價格有助于推產品
While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.
雖然我們感謝貴方的合作，但是很抱慊，我們不能再減價了。
Reliability is our strong point.
可靠性正是我們產品的優點。
We are satisfied with the quality of your samples, so the business depends entirely on your price.
我們對樣品的質量很滿意，因此交易的成敗就取決于你們的價格了。
To a certain extent，our price depends on how large your order is.
在某種程度上，我們的價格就得看你們的定單有多大。
This product is now in great demand and we have on hand many enquiries from other countries.
這種產品現在需求量很大，我們手頭上來自其他國家的很多詢盤。
Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?
謝謝你詢價。為了便于我方提出報價，能否請你談談你方需求數量？
Here are our FOB price. All the prices in the lists are subject to our final confirmation.
這是我們的FOB價格單。單上所有價格以我方最后確認為準。
In general, our prices are given on a FOB basis.
通常我們的報價都是FOB價
四、機場接客
Excuse me; are you Mr. Wilson from the International Trading Corporation?
How do I address you?
My name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you.
We have a car can over there to take you to your hotel. Did you have a nice trip?
Mr. David smith asked me to come here in his place to pick you up.
Do you need to get back your baggage?
Is there anything you would like to do before we go to the hotel?
五、相互介紹
Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department.
Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.
I would like to introduce Mark Sheller, the Marketing department manager of our company.
Let me introduce you to Mr. Li, general manager of our company.
Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin.
And this is our RD Department Manager, Mr. Wang.
If I’m not mistaken, you must be Miss Chen from France.
Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.
Is there anyone who has not been introduced yet?
It is my pleasure to talk with you.
Here is my business card. / May I give you my business card?
May I have your business card? / Could you give me your business card?
I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?
I’ am sorry. I have forgotten how to pronounce your name.
六、小聊片刻
Is this your first time to China?
Do you travel to China on business often?
What kind of Chinese food do you like?
What is the most interesting thing you have seen in China?
What is surprising to your about China?
The weather is really nice.
What do you like to do in your spare time?
What line of business are you in?
What do you think about…? /What is your opinion?/What is your point of view?
No wonder you're so experienced.
It was nice to talking with you. / I enjoyed talking with you.
Good. That's just what we want to hear.
七、確認話意
Could you say that again, please?
Could you repeat that, please?
Could you write that down?
Could you speak a little more slowly, please?
You mean…is that right?
Do you mean..?
Excuse me for interrupting you.
八、社交招待
Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?
Alright, let me make some. I’ll be right back.
A cup of coffee would be great. Thanks.
There are many places where we can eat. How about Cantonese food?
I would like to invite you for lunch today.
Oh, I can’t let you pay. It is my treat, you are my guest.
May I propose that we break for coffee now?
Excuse me. I’ll be right back
Excuse me a moment.
九、告別用語
Wish you a very pleasant journey home? Have a good journey!
Thank you very much for everything you have done us during your stay in China.
It is a pity you are leaving so soon.
I’m looking forward to seeing you again.
I’ll see you to the airport tomorrow morning.
Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!
十、約會客戶
May I make an appointment? I‘d like to arrange a meeting to discuss our new order.
Let’s fix the time and the place of our meeting.
Can we make it a little later?
Do you think you could make it Monday afternoon? That would suit me better.
Would you please tell me when you are free?
I’m afraid I have to cancel my appointment.
It looks as if I won’t be able to keep the appointment we made.
Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time?
Anytime except Monday would be all right.
OK, I will be here, then.
We'll leave some evenings free, that is, if it is all right with you.
十一、市場銷售
客戶詢問
Could I have some information about your scope of business?
Would you tell me the main items you export?
May I have a look at your catalogue?
We really need more specific information about your technology.
Marketing on the Internet is becoming popular.
We are just taking up this line. I’m afraid we can’t do much right now.
回答詢問：
This is a copy of catalog. It will give a good idea of the products we handle.
Won’t you have a look at the catalogue and see what interest you?
That is just under our line of business.
What about having a look at sample first?
We have a video which shows the construction and operation of our latest products.
The product will find a ready market there.
Our product is really competitive in the world market.
Our products have been sold in a number of areas abroad. They are very popular with the users there.
We are sure our products will go down well in your market, too.
It’s our principle in business “to honor the contract and keep our promise”.
Convenience-store chains are doing well.
We can have anther tale if anything interests you.
We are always improving our design and patterns to confirm to the world market
Could you provide some technical data? We’d like to know more about your products.
This product has many advantages compared to other competing products.
There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.
I wish you a success in your business transaction.
You will surely find something interesting.
Here you are. Which item do you think might find a ready market at your end?
Our product is the best seller.
This is our newly developed product. Would you like to see it?
This is our latest model. It had a great success at the last exhibition in Paris.
I’m sure there is some room for negotiation.
Here are the most favorite products on display. Most of them are local and national prize products.
The best feature of this product is that it is very light in weight.
We have a wide selection of colors and designs.
Have a look at this new product. It operates at touch of a button. It is very flexible.
This product is patented
The functioning of this software has been greatly improved.
This design has got a real China flavor.
The objective of my presentation is for you to see the product’s function.
The product has just come out, so we don’t know the outcome yet.
It has only been on the market for a few months, bust it is already very popular.
邀約的邀請函怎么寫？
發送對象：與自己成交過訂單的，還包括之前曾經與你聯系過、詢問過相關產品的意向客戶。
1. 不要千篇一律
有些工作人員會上網找一些范文，全篇照抄，然后只改動一下名字和展會的地址，就完成了任務，其實這樣會顯得沒有誠意。客戶不僅僅是只跟一家公司做生意，邀請函可不止收到一封，類似的范文他可能已經見過幾百遍了，這樣的邀請函實在缺乏專業度和誠意度。如果能針對客戶寫一些誠意十足的文字，在文中對客戶致以問候，尤其是能在文中提一下跟該客戶上次的談話細節，更能加深對方的印象，這樣才是一份好的邀請函。
2. 附上交通路線
在邀請函中附上交通路線。盡管客戶可能已經參觀過很多次這樣的展覽了，他對展館的地理位置十分的熟悉，但是如果參展商能在邀請函中附上交通路線，則會顯得親切細心。比如像琶洲展館，一到廣交會，周圍的交通就十分擁堵，如果客戶是開車來的話，可能會在路上耽擱不少的時間。若參展商在信函中告知客戶“為了防止出現塞車，耽擱您的時間，建議您可將車停在酒店，選擇地鐵前往，在琶洲或者新港東站下車即可”，同時附上地鐵線路圖，這樣的邀請函相信能給客戶留下很好的印象。
3. 邀請時間有講究
參展商在某個地區可能有不止一個代理商，那么在邀請這些客戶來參觀展覽的時候，邀請時間就有講究了，應該盡量將他們的參觀時段錯開。因為同一個地區的代理商，可能就是直接的競爭對手，為了避免引起尷尬，最好是一個安排在上午會面，另外一個安排在下午。
4. 附上展館平面圖
邀請函里附上展館平面圖，可以讓客戶更容易地找到展位。主辦方會提供展館平面圖，上主辦方的官網下載電子版，自己打印或者拿到紙質的圖樣進行復印，再附在邀請函里。
5. 告之天氣情況
參觀展覽的客戶來自全世界各地，他們并不熟悉展覽所在地的情況。比如說廣交會，廣州的天氣連第一次來的北方人都覺得不習慣，參展商如果能在邀請函里將未來幾天詳細的天氣情況告訴客戶，并附上生活上該注意的細節，則顯得細心體貼。
附上幾封可作參考的邀請函：
模板1：
Dear XXX,
How are you?
This is XXX from XXX company, specializing in manufacture and sale XXX products, such as : Product A , Product B, Product C, Product D, Product E and so on .
Now I am writing for inviting you to have a look at our exhibition stand in Guangzhou, China --The 122th China Import and Export Fair (Canton Fair). Our booth No. is XXX.
We will show a great variety of our products here, suitable for worldwide well-known bands. We believe there will be some items attracting you. Meanwhile, I think it will be a good opportunity to communicate with you face to face.
If you couldn’t attend this exhibition, welcome to visit our website: www.abcd.com for more details.
We sincerely hope to see you at canton fair and look forward to hearing from you soon.
Yours sincerely,
XXX
模板2：
Dear XXX,
We hereby sincerely invite you to visit our booth at 展館 from 時間 as the 展會 is coming.
Our company is a professional 產品. We specialize in designing and manufacturing 產品. We constanly update models and develop new products. Providing everycustomer superior quality products at competitive price .
It would be a great pleasure to meet you at the exhibition.We expect to establish long-term business relations with your company in future.
Exhibition Center : 展館地址
Booth Number : 展位號
Date : 時間
Yours sincerely,
XXX
模版3：
Dear XXX,
This is Lily from HCR, manufacturer of peephole door viewers. HCR has provided super durable and latest design of door viewers with competitive price for over 10 years.
We hereby sincerely invite you and your company representatives to visit our booth at Shenzhen Convention and Exhibition Centre during CPSE. Information below is for your reference.
China Public Security Expo (CPSE)
Date: October 29th, 2017- November 1st,2017
Venue: Shenzhen Convention and Exhibition Center
Our Booth No: E001
( If you wanna know more details about HCR products, the exhibition, or simply need guidance to the location during CPSE, just call me ! )
Have a nice day !
XXX
模版4：
Dear XXX,
It's good to hear about your visit to Shenzhen. I will bring the samples to your hotel on the designated date.
You mentioned that you can't visit our factory in Dongguan due to the far distance. But if it suits your schedule, I'd like to invite you to visit our booth at Shenzhen Convention and Exhibition Centre during CPSE, currently one of the biggest exhibitions in the world in Security industry.
Information below is for your reference.
China Public Security Expo (CPSE)
Date: October 29th, 2017- November 1st,2017
Venue: Shenzhen Convention and Exhibition Center
Our Booth No: E001
( If you wanna know more details about the exhibition, or simply need guidance to the location during CPSE, just call me ! )
Have a nice day !
注意兩個小細節：
1. 展會的時間地點以及公司的展位信息建議單獨羅列出來，讓客戶一眼就能看到。
2. 郵件里一定留下自己的手機號碼并告訴他有任何問題都能找你，原因自己想。